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Useless Pain

In the 6th installment of One for the Money, an e-retailer specializing in exotic adventure foods faces some unhappy adventures with a dysfunctional website. As sales plummet, the company president — Bob, of Bwana Bob's Adventure Cuisine—encounters one site usability problem after another. The problems are magnified by the temporary unavailability of the overworked company webmaster. Anyone who's ever had their corporate website perform as it shouldn't needs to hear this podcast.
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One for the Money - Online Marketing Podcast