Welcome. We strongly believe that consumers deserve the utmost
respect when it comes to the privacy of their personal information. Our privacy
policy applies to all current and former members. Following is a summary
of Viaway's privacy practices. Click on any of the topics below or scroll down
to get more details.
Viaway ("we" or "us") knows that you care how information about you is used and shared, and we appreciate your trusting us to do so carefully and sensibly.
We take your privacy very seriously and make it a priority to protect personally identifiable information, such as your name, email address, mailing address, and telephone number that we obtain from and about you both online and off-line.
Viaway provides an online media service offering a selection of podcasts, videos, audios, radio, television shows, movies, clips, and other content (collectively, the "Content").
Our media service, including the Content, our player for viewing the Content (the "Video Player"), and any other features, tools, applications, materials, or other services offered from time to time by Viaway in connection with our business,
however accessed, are referred to collectively as the "Viaway Services."
The Content is available for permissible viewing on or through the following (collectively, the "Properties"):
- the Viaway.com website(the "Viaway Site");
- Viaway's affiliate and distributor websites;
- other websites where users or website operators are permitted to embed the Video Player; and
- Viaway authorized applications, features or devices.
Certain Viaway Services are provided to you free-of-charge. There are some other Viaway Services that, if you are interested in accessing them, will require payment by you.
The Viaway Services that may be accessed after payment are referred to currently as "Viaway Plus."
What kinds of information does Viaway
collect about me?
registered users, including Viaway Plus subscribers, and other visitors to
the Properties, whether or not they are registered. Generally speaking,
we collect information from the following sources:
- information you give us, such as during registration or
- information automatically collected when you visit the Viaway Site
or use the Viaway Services, such as via cookies; and
- information from other commercially available sources, such as
data aggregators and public databases, or our business partners.
When you register with Viaway or subscribe to Viaway Plus, we ask for
personally identifiable information such as your name, email address,
birth date, gender and address. If you subscribe to Viaway Plus, Viaway
also will collect credit card account data or other payment method data
necessary to process your subscription payments and verify your assent
to the purchase. From time to time, we may also ask you to provide
other information about yourself on an optional basis, such as data we
can use to tailor the advertisements served with the Content to your
interests. If you choose to provide this information, you are giving
Therefore, when you sign in with Viaway, you are not anonymous to us.
In addition, Viaway automatically collects information about your
interactions with the Viaway Site and the Viaway Services. For example,
Viaway automatically collects information about your interactions with
video content on the Viaway Site and on third-party sites that include our
Video Player. In addition, Viaway automatically receives and records
information from your computer and browser, including your IP address,
software and hardware attributes, the page you request, and cookie
information, as discussed below in the section titled "What are cookies, and how
are they and other technologies used to collect information?".
We also may collect information about you from other sources,
including through commercially available sources, such as data
aggregators, public databases and business partners. This information
may include your interests, purchasing behavior and your activities
online, such as websites visited and advertisements viewed. We may
combine all of the information we collect about you and use it in the
What are cookies, and how are they
and other technologies used to collect information?
Cookies are small bits of information that are stored in separate
files within your computer's Internet browser. Cookies remember
information about your activities on a website or other platform. For
example, cookies can store your session for easy sign-in to a website or
other platform you have previously visited. They enable us to make
your visits to Viaway more enjoyable.
Viaway may display targeted advertisements based on your activities in
connection with the Viaway Services, which we obtain through cookies and
other information about you that we have collected, such as your
interests. Viaway also may receive information from third parties about
you and your activities on other sites that we use for the purpose of
serving relevant advertisements to you in connection with the Viaway
Viaway does not provide any personally identifiable information to the
advertiser when you interact with or view a targeted ad, although
advertisers (including ad serving companies) may assume that people who
interact with, view, or click targeted ads meet the targeting criteria.
Please note that we may share aggregated and non-personally
identifiable information with our advertisers so they can measure the
effectiveness of advertisements viewed in connection with the Viaway
Services. For example, we may tell advertisers the number of users who
clicked on a particular advertisement. Please see the section below
entitled "How does Viaway
use and share aggregate data?"
Some advertisements displayed in connection with the Viaway Services
also may contain cookies set by third party Internet advertisers (also
called "ad networks" or "network advertisers"). For more information on
this topic, please refer to the section titled "Are there other parties
collecting information about me that I should be aware of while using
the Viaway Services?"
Viaway Services to personally identifiable information we obtain from you
or from reputable third parties, and to compile aggregate data (as
described below). For example, if you have asked us to send you
information about our upcoming services or promotions, cookie or
clickstream data about your activities using the Viaway Services may allow
us to limit the materials we send to you to items that we believe will
be of interest to you, based on your prior online activities and
preferences. You can configure your Internet browser to warn you each
unless you accept cookies, you will not have access to certain Viaway
We also may use services that collect data remotely by using
so-called "pixel tags," "web beacons," "clear GIFs," or similar means
(collectively, "Pixel Tags"), which can be embedded on the Viaway Site, in
an email message, or on a third party's website or other platform. A
Pixel Tag is a small string of code that provides a way for us to
deliver a small graphic image (usually invisible) on a web page or in an
email. Pixel Tags can recognize certain types of information on your
browser, check whether you have viewed a particular web page or email
message, and determine, among other things, the time and date on which
you viewed the Pixel Tag and the IP address of the computer from which
it was viewed. We use Pixel Tags to improve your Viaway experience,
including to provide you with content customized to your interests.
Are there other parties collecting
information about me that I should be aware of while using the Viaway
The Viaway Services may be linked to or provided through Internet
websites or other platforms operated by other companies. Some of these
websites or other platforms may be co-branded with our name or logo,
even though they are not operated or maintained by us. For example,
users can use the Viaway Services on the websites of Viaway's authorized
third party distributors. Viaway is not responsible for the privacy
practices of the websites or other platforms operated by third parties.
Once you have left the Viaway Site by clicking on a link, or if you are
using the Viaway Services on another website or platform, you should check
handles any personally identifiable information it collects from you.
Viaway carries advertisements from other companies, often with the
ability to click through to websites or properties run by these other
companies. Viaway is not responsible for the privacy practices of
advertisers. Once you have left the Viaway Site by clicking on an
determine how it handles any personally identifiable information it
separately collects from you. Please be aware that Viaway does not warn
you when you have chosen to link through to another website or property
from the Viaway Site.
Some of the advertisements that appear in connection with the Viaway
Services may be delivered to you by third party Internet advertising
companies (also called "ad networks" or "network advertisers"). These
collect non-personally identifiable information about your visits to
Viaway in order to deliver advertisements to you, measure their
effectiveness, and personalize advertising content. Viaway does not have
access to or control over cookies, web beacons or other technologies
that they may use. The information practices of these advertising
companies are governed by their own privacy policies and are not covered
members of the Network Advertising Initiative ("NAI"), a cooperative of
online marketing companies that offers a centralized tool for opting out
of behavioral advertising delivered by each of its member companies. If
you would like to obtain more information about the NAI and make
choices about their use of your information, please click here.
How does Viaway use the information it
collects about me?
We only use payment information, such as credit card numbers, as
necessary for completing a particular transaction or fulfilling a
service (for example, processing payments from our Viaway Plus
We use the other information we collect about you in order to
establish and enhance our relationship with you and to help deliver a
first-class user experience. Viaway's use of this information includes
the following general purposes: contacting you; customizing the content
and advertising you view; fulfilling your requests for products or
services; identifying the comments you post on the Viaway Site; improving
our services; conducting research; compiling aggregate data for internal
and external business purposes; preventing potentially illegal
activities; protecting our rights; and other uses in accordance with our
purpose disclosed to you at the time we collect your personally
We may use your personally identifiable information to:
- provide you with promotional information about Viaway's features,
services, and other offerings that may be of interest to you; or
- provide information or offers to you that are related to the
Viaway Services on behalf of Viaway's business partners (please note that if
we were to do this, we would not give those partners personally
identifiable information, such as your name or address, unless you
consent to sharing such information, as explained in the section below
entitled "With whom
does Viaway share the information it collects about me?").
You can opt out of receiving promotional messages from Viaway at our
Privacy and Settings page, available here.
We use your email address as your user ID on the Viaway Site
and in connection with the Viaway Services. In addition you may elect to provide your first name and last name and if you register
with Viaway and provide this form of personally identifiable information,
as well as other information that you do not set as private and we elect
to display, it will be visible by other users or the public. We will
not treat information that you voluntarily make available to other users
— including, for example, in a review or discussion that you post on
the Viaway Services — as private.
With whom does Viaway share the
information it collects about me?
As described above, we may share information that we have collected
about you with other users and with other entities that use the Viaway
Services if you voluntarily make the information public, including by
making it a part of your user ID or posting it in a review or discussion
on the Viaway Site.
Only with your consent, we also may share your personally
identifiable information (such as name or email address) with
advertisers, business partners, and other entities that are not
affiliated with Viaway who would like to send you promotional information
about their products and services directly. You may opt in to receive
any of these communications (or change your communication preferences)
at our Privacy and Settings page, available here.
Under certain circumstances (for example, if you win a contest), we
may post your personally identifiable information on the Viaway Site and
the other Properties. However, we will notify you of this possibility
when collecting the personally identifiable information that we will use
for this purpose, or we will obtain your consent prior to posting.
We may also share your personally identifiable information with
companies that provide services to us, including companies that assist
with payment processing, business analytics, data processing, account
management, advertising, and other services. We require these companies
to agree that they will only use personally identifiable information
about you that they have obtained from us to provide us with specific
services that we have requested and not for any other purpose.
Similarly, we may share your personally identifiable information with
other people or entities in order to provide goods or services that you
have requested or to complete a transaction at your request.
We may also enter into agreements with outside companies that possess
the technology that allows us to customize the advertising and
marketing messages you receive while using the Viaway Services. Your
non-personally identifiable information and clickstream data about your
activities may be shared with these companies so this customization can
be accomplished. Our agreement with these companies restricts them from
sharing your information with third parties or using it for any other
purpose. Clickstream and demographic information may also be shared with
our advertisers and business partners.
There may be instances when we may disclose personally identifiable
information without providing you with a choice in order to protect the
legal rights of Viaway or its affiliates, and each of their respective
investors, directors, officers, employees, agents, and suppliers; to
protect the safety and security of users of the Viaway Services or to
management purposes; or to comply with or respond to the law or legal
process or a request for cooperation by a government entity, whether or
not legally required.
If you notify us that you believe your legal rights have been
violated by Viaway or another user of the Viaway Services, we may provide
the information that you provide to us to others to the extent that we
believe it is necessary to evaluate and respond to your complaint. For
instance, if you submit a notice of copyright infringement to us, we may
send a copy to the person or entity who uploaded, stored, or
transmitted the material addressed by the communication.
If we sell all or part of our business, or make a sale or transfer of
assets, or are otherwise involved in a merger or business transfer, or
in the unlikely event of bankruptcy, we will transfer your personally
identifiable information to one or more third parties as part of that
How does Viaway use and share
Aggregate data is information that we collect on an individualized
basis (for example, statistics about which videos you watch) but
subsequently use in aggregate form (that is, in a way that combines
information about individuals together so that no individual is
identifiable). We may use aggregate data for a variety of purposes,
including for research or analysis, website administration, advertising,
and promotional purposes. Although aggregate data may be based in part
on personally identifiable information about you (for example, we may
want to know the general age range of visitors watching videos on our
site), it does not identify you personally.
We may share aggregated information with various affiliated and
unaffiliated entities. For example, IP addresses are used for system
administration and to provide anonymous aggregated data to advertisers
about the volume of use on the Viaway Services and the specific Viaway
Services in which users are most interested. We also may share
information about our users with advertisers so they can measure the
effectiveness of advertisements viewed on the Viaway Services. For
example, we may tell advertisers the number of users who clicked on a
particular advertisement. Because this form of data does not identify
particular users, these third parties will not be able to contact you
based solely on this data.
Do I have choices about Viaway's use
and sharing of the information it collects about me?
Yes, you have choices about our use and disclosure of the information
that we collect about you. Although we require you to provide certain
information about yourself if you wish to register on the Viaway Site or
subscribe to Viaway Plus, you have the choice about whether to disclose
other personally identifiable information or other information about
yourself. If you choose, you can disclose this information, for
example, in your profile on the Viaway Site, in surveys or in response to
other requests for information from Viaway or our business partners. In
addition, you can disclose this information by sending emails to Viaway or
through the Viaway Services, or by posting information on or through the
Viaway Services in discussions, reviews, or other postings that may be
viewed by other users or the public.
Viaway respects users' privacy. You may opt out of receiving alerts or
email updates promoting our site, or notices about your queues or
subscribed content. We also will not share your personally
identifiable information (such as name or email address) with
advertisers, business partners, or other entities that are not
affiliated with Viaway who would like to send you promotional information
about their products and services directly, unless you have opted in to sharing such information. So,
if you wish to receive additional communications relevant to you from
us or third parties, such as alert messages about your favorite content,
you will need to elect to receive them. Therefore, please take that
opportunity to review and select your preferences carefully.
Regardless of your choices with respect to promotional communications
and updates regarding content, we may send you administrative messages,
service announcements, terms and conditions of your account, or other
similar communications, without offering you the opportunity to opt out
of receiving them. This is important in case we need to communicate
with you about items such as your account, billing, payments, terms of
use, pricing changes for Viaway Plus, website maintenance, and other
You can change your privacy settings at any time by clicking here, but please note
that your first and last name cannot be set to "private." (Please
review the section above entitled "How does Viaway use the information
it collects about me?) You may delete your Viaway account, in
via the link accessible on the Privacy and Settings page. Viaway Plus
cancellations and refunds, available here.
Please note that, if you cancel your account, we may retain some
information about you but we will remove your profile and other public
postings from the Viaway Site.
How does Viaway protect the
information it collects about me?
We use reasonable physical, technical, and administrative measures to
safeguard personally identifiable information in our possession against
loss, theft and unauthorized use, disclosure, or modification. For
example, passwords and other sensitive information are encrypted in
transit. We also take steps to ensure that only those Viaway employees,
agents, and contractors who have a legitimate business reason to obtain
access to your personally identifiable information are granted access.
When you enter sensitive information (such as credit card information
on our order forms), we encrypt that information using secure sockets
layering technology (SSL), an industry standard protocol for billing
transmission in order to protect the financial information you send us.
We store your payment information in encrypted form.
Despite these efforts, please note that no data transmission or
storage can be guaranteed to be 100% secure. We want you to feel
confident using the Viaway Services but we cannot ensure or warrant the
security of any information you transmit to us. Please refer to the U.S. Federal
Trade Commission's website for information on how to protect
yourself from identity theft.
Do you collect information
from children under the age of 13?
Viaway prohibits registration or subscription by, and will not
knowingly collect personally identifiable information from, anyone under
13 years of age.
Do any special
considerations apply to visitors from outside the United States?
Viaway is a website based in the U.S., and our offices are
headquartered in the U.S. Please be aware that information you provide
to us or we obtain as a result of your use of the Viaway Services may be
processed and transferred to the U.S. and be subject to U.S. law. The
privacy and data protection laws in the U.S. may not be equivalent to
such laws in your country of residence. By using our website,
participating in any of the Viaway Services, or by providing us with your
information, you consent to this collection, transfer, storage, and
processing of information to and in the U.S.
What happens when Viaway changes
industry initiatives or changes in the law or to the scope of the Viaway
Services or for other reasons. Therefore, it is important to check the
time you visit the Viaway Site or use any of the Viaway Services to ensure
you are familiar with the most updated policies and practices. If we
by posting notice on the Viaway Site or by sending you an email to the
email address you most recently provided to us prior to such revisions
taking effect. If the material revisions concern practices where we
have represented that we will obtain your consent to use or disclose
your personally identifiable information, we will obtain your consent
before taking any action inconsistent with those representations.
Who can I contact if I have
believe that Viaway may have incorrect information for you or if you would
like your personally identifiable information to be removed from our
database, you may email us at firstname.lastname@example.org.
The email@example.com email
address is used only for communications about our use of personally
questions about the Viaway Services, please contact us through the "Contact Us" page on the
For additional information, or if you have any questions regarding this policy
or the privacy practices at Viaway, please contact us.
Send an email
|| +1 (858) 314-8130
+1 (360) 272 5794
3570 Carmel Mountain Road
San Diego, CA 92130
Last revision date: December 6, 2014