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Programs
Michael Stone - husband, father and noted author - travels to Cincinnati to speak at a customer service conference. But once he’s separated from the routine of his daily life, a chance encounter helps him to realize just what, and whom, he’s been missing.
Anomalisa
Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the service they provide.
Stepping Up Service
Connie Podesta, an expert in the psychology of human behavior and leadership development, is internationally known for her high-energy, interactive, powerful, entertaining and result oriented sessions.
Having worked with hundreds of corporations nationwide, Connie Podesta has an insider’s knowledge of organizations and uses this unique perspective to create customized presentations on key issues such as personal accountability, communication, life balance, customer service, leadership, sales, team building, change and productivity.
Multi-faceted and uniquely able to involve her audience, Connie Podesta combines her business expertise with her diverse talents as a comedian, author, Licensed Professional Counselor, and radio/TV personality to inspire her audiences to reach new heights in their personal and professional development. Connie Podesta is also a Board Certified Professional Counselor and a member of the American Psychotherapy Association.
With both the experience and personality to captivate an audience, Connie Podesta has encouraged millions of people to achieve the success they desire, the happiness they seek, and the personal and professional life they deserve.
Just Ask Connie TV
Access new insights and best practices for improving business in the financial services industry from the world-renowned team of experts at Omega Performance. Credit and Risk Management - Sales and Customer Service - Leadership and Change Management
Omega Performance Knowledge Series » Podcast Knowledge Series Audio Only
Season 2: Fred Hicks (publisher) and Chris Hanrahan (retailer) talk about gaming, the hobby industry, marketing, customer service, retail, and more.
That's How We Roll
Social media has changed the way your customers communicate about you. The days of calling customer service are coming to an end. Find out how you can join the conversation where it's taking place
Facebook and Twitter for Business
Welcome to End Bad Service! My name is Jeff Dickinson and I will be your host as we face the challenging GAUNTLET known as CUSTOMER SERVICE. You can follow me on TWITTER at twitter.com/ENDBADSERVICE or email me at jeff@id4uj.com, I would love to hear from about your service successes and failures as you attempt to consume, use and experience the world around you. END BAD SERVICE is a weekly podcast designed to accomplish one simple task and that is to END BAD SERVICE.
We have 4 segments: My Week, The Example, Your Challenge and Solutions
HAVE A GREAT DAY and together we can END BAD SERVICE!
Jeff
jeff@id4uj.com
twitter.com/endbadservice
End Bad Service
A Unique Critique of speakers. electionspeakers.com is a non-partisan source of information intended to help citizens make voting decisions regarding both Presidential and Vice Presidential candidates in the 2008 election. electionspeakers.com will provide objective analysis of the speaking skills of major candidates and others who may effect voting decisions. electionspeakers.com will provide special coverage of any debates conducted between candidates. In addition to the commentary expressed, electionspeakers.com will provide definition and clarification of the debate process as further effort to assist voters in making informed voting decisions. electionspeakers.com is a weekly conversation with several professional Speech Coaches. electionspeakers.com will feature and archive these weekly discussions between August 18, 2008, the week before the Democratic National Convention, and continue through voting day and the candidates' acceptance speeches that follow. Some of the professional Speech Coaches who will be heard on electionspeakers.com will include:
Dr. Dennis Becker is CEO of THE SPEECH IMPROVEMENT COMPANY INC., an international communication coaching firm based in Boston, Mass, USA. Dr. Becker holds three degrees of study in interpersonal communication. He is author of four books on human communication, NO FEAR OF SPEAKING, SPEAKING SKILLS FOR BUSINESS CAREERS, POWERFUL PRESENTATIONS AND CUSTOMER SERVICE and THE TELEPHONE.
He is past President of The Massachusetts Speech Association and The New England Speech Association. He is creator of the patented and widely used Virtual Reality treatment for the fear of speaking. He is a radio and television host, producer and director. He has been an instructor at both Harvard and MIT for more than two decades. He is a sought after coach and trusted advisor to heads of companies, heads of countries, corporate executives, public personalities, politicians and many others.
Ms. Laurie Schloff is Director of the Executive Development program and oversees the Effective Presentation Certificate Program at THE SPEECH IMPROVEMENT COMPANY INC.. Ms. Schloff holds communication degrees from both Columbia and Rutgers Universities. She is author of two books on improving personal communication effectiveness, HE/SHE TALK and SMART SPEAKING. She has appeared as a guest expert on Oprah and the Today Show. She is widely regarded as a prominent expert on male-female interactions.
ElectionSpeakers.com
A total blueprint for success from one of the nation's most accomplished small retail shop owners. Specialty Shop Retailing is much more than a lively memoir filled with helpful hints. It is a comprehensive guide to every aspect of opening and operating a retail store. Carol ''Orange'' Schroeder covers everything from choosing a location and store design to niche marketing, advertising, and customer service. She supplies more than two dozen forms ready to copy or adapt for your use in your own store; and her tutorials on visual merchandising, store design and advertising are supplemented with beautiful photographs, sample ads, and witty cartoons. The book includes an extensive glossary of retail terms and a bibliography of additional reading sources for help on special topics.
Specialty Shop Retailing
Ish Cheyne and Bevan James Eyles are two of the worlds leading fitness professionals. Both of them travel the globe training fitness professionals on how to improve in this important area.
In the weekly podcast Fitness Forever they provide information that will help you overcome the struggle and start to live a life where you will be fit and healthy forever!
Ish and Bevan have a fun, relaxed style which makes the show enjoyable to listen to. So push subscribe and be ready to get hooked!
Ish Cheyne is one of New Zealand's top personal trainers and with over 15 years of experience working across the Health and Fitness industry, Ish is internationally recognized as a leader, educator, and visionary.
As a leading presenter, Ish is highly regarded for his dynamic, motivational and informative seminars. Through radio interviews, television shows and international speaking engagements, Ish's expertise and knowledge have become well-known and highly valued. Ish is the National Facilitator for Les Mills and teaches all aspects of exercise prescription, business, marketing, sales and customer service.
Les Mills International has contracted Ish to assist in the area of training development. He is one of the best facilitators in the world and has written and delivered education DVDs now seen by over 80,000 instructors in over 70 countries.
Through mediums such as television, radio, speaking events, pod casts, blogs and e-books, Ish is a key solution provider in the areas of personal training, fitness, sales and staff performance.
Forever Fitness
Channels
Podcasting, RSS Feed, XML Feed. Visit Business Week for up-to-date podcasts, news feeds and online news. Podcasts use an RSS feed (which stands for Really Simple Syndication) to deliver updated information in an xml feed.
BusinessWeek
Online News Feeds : RSS Feeds, XML Feeds
J.C. Hutchins is an award-winning fiction and nonfiction storyteller, with 15 years of professional writing experience. His two novels – 7th Son: Descent and Personal Effects: Dark Art — were published in 2009 by St. Martin’s Press.
J.C. Hutchins
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